shipping & return policy

Shipping within Canada

Shipping rates and times are calculated based on your location and options are provided on the Order Summary page. Receive free standard shipping within Canada for purchases of over $150 (excluding taxes).

Please make sure your shipping address is correct as we can’t redirect orders once items have been dispatched.

Taxes & Duties

Prices displayed on the website do not include taxes. When you proceed to purchase your order, sales tax (where applicable) and shipping charges will be calculated on the total value of merchandise.

Returns & Exchanges

For all returns:

• Items must not be washed, worn or damaged.
• All original tags and gift bags must be attached.
• You must email us a copy of a valid receipt.

Returns of Regular Priced Items: You may return an item for a full refund within 7 business days from the delivery date. After 7 days, we will no longer accept returns. We do not cover the return shipping fees. After receiving your unworn faero item, we will issue a refund.

Exchanges: We recommend returning your order and placing a new order as we are not able to offer exchanges online.

Final Sale Items: Returns are not offered on items marked on sale.